Frequently Asked Questions

SaddleBox is loved and trusted by thousands of horse owners across the country! We can’t wait for you to join our SaddleBox family and spoil your horse with a box of surprises every month.

Here are a few frequently asked questions that might help you out!

Shipping

When does SaddleBox ship?

Do you ship to P.O. boxes?

How do you ship your boxes?

How much does shipping cost?

How do I track my SaddleBox shipment?

How do I update my mailing address?

About the Membership

How does SaddleBox work?

Do I need to sign up for SaddleBox every month?

How do I sign up for SaddleBox?

Can I buy SaddleBox as a gift?

Can I include a product in SaddleBox?

I’m a blogger/influencer, can I review a box?

How do I contact you?

Billing and Your Account

How do I update my credit card?

How does billing work?

How do I receive a refund?

I just joined, when will I be billed again?

How do I cancel my account?

Do you accept returns?